P.O. Box 4238
805 19th Street
Rock Island, IL 61204-4238
Phone: (309) 793-4993
Fax: (309) 793-9053

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Online Test

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1. The primary purpose of behaviors is to:
a. Send a message to others.
b. Meet personal needs.
c. Get specific things done.
d. Focus ourselves on constructive activities.

2. Maslow's Hierarchy of Needs identified five levels of needs. Knowing which level of need an individual is focusing on at any given time:
a. Is necessary in order to know how to respond.
b. Is only important when we are dealing with adults.
c. Is only important if the individual is at risk of needing psychiatric care.
d. Is not necessary.

3. The theory of Opposing Forces tells us:
a. That for every behavior, there are people who will be ready to challenge us.
b. That every behavior ultimately is intended to oppose established expectations.
c. That for every behavior, there is at least one opposing force urging us to do the opposite or at least do something different.
d. That it's all right to oppose authority.

4. When talking about the control a person has over her behavior, to her, perceived control and actual control are:
a. Virtually the same.
b. Completely unrelated.
c. Create tremendous conflict.
d. Only exist when the individual has not met her needs.

5. Emotion attached to behavior:
a. Always causes problems.
b. Is a sign that we should back off.
c. Requires formal therapy.
d. Can make the behavior difficult to control or change.

6. When considering the Theory of Non-Compliance, when dealing with a person whose issue is one of personal priorities, we:
a. Must tell the individual what his/her priorities should be.
b. Must validate his/her priorities and move with them.
c. Must reduce support until he/she changes his/her priorities.
d. Change our perspective and adopt the individual's priorities.

7. Assumptions made about others are:
a. Illustrated by the labels placed on them.
b. Impact how we behave.
c. Are not necessarily bad.
d. All the above.

8. Safety:
a. Is defined as being safe from physical harm.
b. Is a universal term to be applied to everyone according to the same definition.
c. Is defined differently for every individual.
d. Should not be considered in cases of critical behavior change.

9. When a person does not deal with change, in general:
a. We should push the person to make the immediate change in order to get him to get past his barriers.
b. We should offer him greater incentives for making the change.
c. We should move our focus from the issue at hand and explore past problems with change.
d. All the above.

10. Development of Youth:
a. May be occurring with individuals much older than adolescents.
b. Is always complete by the time the individual is eighteen years old.
c. Only impacts behaviors having to do with following instructions.
d. Undermines all attempts at behavior change.

11. The specific environment for confrontation of a behavior:
a. Should always be well lit.
b. Should always be one in which the individual feels some pressure to adhere to expectations.
c. Should always be selected according to the specific situation.
d. Has little impact on behavior change.

12. When we are confronted by an unwanted behavior, it is only personal when:
a. Direct derogatory statements are made about us specifically.
b. They are never personal.
c. The individual believes we do not understand him.
d. All the above.

13. Validating someone's negative behavior:
a. Means we agree with what he said or did.
b. Must be genuine.
c. Is out attempt to perpetuate the behavior.
d. Should only be done if we can be sure the behavior will not occur again.

14. If you match the intensity of someone who is yelling, you are:
a. Yelling back at her.
b. Practicing Primal Scream Therapy.
c. Letting her know that the yelling must stop.
d. Selling your validation.

15. When giving three choices as alternative behaviors, be sure that:
a. One is acceptable and two are unacceptable.
b. All three are acceptable.
c. Two are acceptable and one is not.
d. All three are unacceptable.

16. Self-concept:
a. Always impacts behavior.
b. Sometimes impacts behavior.
c. Rarely impacts behavior.
d. Never impacts behavior.

17. The "Checking in" step:
a. Is our attempt to contact the individual to make an appointment.
b. Is our attempt to have the individual check in with us to receive instructions.
c. Is our attempt to get more information and process before making a definitive response.
d. All the above.

18. The SOAPlan is:
a. A plan that is developed and entered into by the individual demonstrating the unwanted behavior.
b. A plan that is intended to cleanse the individual of an unwanted behavior.
c. A plan that is client-centered.
d. A plan that is helper-centered.

19. Aggression is typically used as a tool when:
a. The individual feels that all other avenues have been exhausted or would be ineffective.
b. The individual is convinced that he is absolutely invulnerable.
c. The individual feels he is better than everyone else.
d. All the above.

20. Burnout is the result of:
a. Long hours and hard work.
b. Unfair working conditions.
c. Weak coping skills.
d. Lack of closure.


180° Changing the Course of Adverse Behaviors
Program Evaluation


A completed program evaluation is required in order to obtain CEU's

The National Association of Social Workers, Illinois chapter, is a licensed provider of social work continuing education through the Illinois Department of Professional Regulation (IDPR license #159-000101) and will grant 4.00 hours of continuing social work education to LSW's, LCSW's, LPC's and LCPC's.

Certification (v):
LSW LPC LCSW LCPC

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